In the era of competition, organizations all over the world are attempting to control costs in various departments. IVR/Voice call solution is a key tool to manage costs specifically pertaining to sales, enquiry calls, support calls often made to and by an organization.
IVR is an acronym for Interactive Voice Response, which is a technology that enables individuals and customers to interact with an organization’s host system. IVR/Voice call solutions saves time, energy and resources of an organization. Information is provided through an IVR in the most innovative manner to partners, customers and employees. Information provided through an IVR is accurate and specific and time and energy saving. Just imagine how time consuming the whole process would be if it is conducted manually.
IVR/Voice call solutions are nowadays increasingly used for dispensing and collecting information from inbound as well as outbound calls. With IVR, organizations can extend their business from usual working hours to 24/7. It thus proves to be a profitable venture for any organization. Voice call solutions are used for providing information to customers, registering a complaint, making product or service related announcements and for provision of utility services. IVR is being increasingly used in various industries namely Telecom, Automobile sales, BFSI, Retail etc.
- Benefits of IVR/Voice Call Solutions for an organization
- 24/7 provision of service for your customers
- Automated recording of customer calls and details
- Save time, energy and money
- Retain customers: in today’s competitive scenario if a customer does not get this facility then he might opt for your competitor who provides such facility
- Expand your business operations throughout the world without worrying about time zones. Customers located in a different time zone can easily avail information through an IVR
- Records call detail information for future performance and quality assessment
- Customer can follow instructions and retrieve information in any of the specified languages by the IVR. So ‘language’ will never be a barrier for your customers
We ensure that our clientele will definitely benefit by employing our IVR services in their organization. For further details and information for customized IVR/ Voice call solutions please feel free to contact us.
The computer was born to solve problems that did not exist before.